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Area Agency on Aging Awarded Prestigious Accreditation from NCQA

The Ohio District 5 Area Agency on Aging announced it was awarded Case management Long-Term Services and Supports (LTSS) accreditation by the National Committee for Quality Assurance (NCQA) for the following programs: PASSPORT and Assisted Living, Ohio Home Care Waiver, and Specialized Recovery Services.

“The Area Agency on Aging’s mission is to support individual choice, independence, and dignity and the NCQA accreditation allows us to demonstrate how we deliver on our mission by being efficient, being effective with person-centered care that meets people’s needs,” Diane Ramey, Chief Clinical Officer of the Area Agency on Aging.

NCQA is a private, nonprofit organization dedicated to improving health care quality. Earning NCQA’s Accreditation of Case Management for LTSS demonstrates that an organization is dedicated to coordinating the delivery of care in a person-centered and integrated manner to help individuals function optimally in their preferred setting. (National Committee for Quality Assurance 2023, National Committee for Quality Assurance website, accessed 07 September 2023, < https://www.ncqa.org/>.)

NCQA Accreditation standards are developed with input from researchers in the field, the LTSS Advisory Committee and standing committees, both purchasers and operators of LTSS programs, state and federal regulators and other experts. The standards are set high to encourage organizations coordinating LTSS to continuously enhance the quality of services they deliver and are intended to help organizations achieve the highest level of performance possible, increase adherence to care guidelines and create an environment of continuous improvement. The accreditation of Case Management for LTSS Program is organized into eight (8) standards: Program Description, Patient Identification and Assessment, Person-Centered Care Planning and Monitoring, Care Transitions, Measurement and Quality Improvement, Staffing, Training and Verification, Rights and Responsibilities, and Delegation. (National Committee for Quality Assurance 2023, National Committee for Quality Assurance website, accessed 07 September 2023, < https://www.ncqa.org/>.)

“We have a long history of providing quality care and to receive our NCQA accreditation for case management long term services and support, further validates this. We value a culture of efficiency and providing integrated care and person-centered care is a cornerstone of who we are.” Duana Patton, Chief Executive Officer of the Area Agency on Aging.

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.

The Ohio District 5 Area Agency on Aging, Inc., located at 2131 Park Avenue West in Ontario, provides leadership, collaboration, coordination and services to older adults, people with disabilities, their caregivers & resource networks that support individual choice, independence, and dignity.

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